Privacy & Cookie Policy

www.carmencreativetours.com

Last updated: 1 May 2026

1. Introduction

This Privacy & Cookie Policy explains how Ana Gabriela Martins Godinho da Fonseca Ribeiro, operating under the brand Carmen Creative Tours ("we", "us", or "our"), collects, uses, and protects the personal information you provide when visiting www.carmencreativetours.com (the "Website").

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and applicable Portuguese data protection law.

2. Data Controller

The data controller responsible for your personal data is:

Name: Ana Gabriela Martins Godinho da Fonseca Ribeiro

Trading as: Carmen Creative Tours

Country: Portugal

Email: carmencreativetours@gmail.com

3. What Personal Data We Collect

When you submit a contact or booking enquiry form on our Website, we collect the following information:

Full name
Email address
Phone number
Any additional information you voluntarily provide in your message

We do not collect sensitive personal data (such as health information, payment card details, or identification documents) through the Website.

4. How We Use Your Personal Data

We use the information you provide solely for the following purposes:

To respond to your enquiry or booking request
To communicate with you regarding your tour booking
To send you relevant information about our tours and services that you have requested

We do not use your data for automated decision-making or profiling.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds under the GDPR:

Legitimate interests — to respond to your enquiries and manage booking requests (Article 6(1)(f) GDPR)
Contractual necessity — where processing is necessary to fulfil a booking or pre-contractual obligations (Article 6(1)(b) GDPR)
Consent — where you have explicitly agreed to receive communications from us

6. How We Share Your Data

We do not sell, rent, or trade your personal data to third parties. Your data may be shared only in the following limited circumstances:

With service providers who assist us in operating our business (e.g. email providers), under strict data processing agreements
When required by law or regulatory authority

We do not transfer your personal data outside the European Economic Area (EEA).

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

In general:

Enquiry data is kept for up to 12 months if no booking results
Booking-related data is kept for up to 5 years for legal and accounting purposes

After these periods, your data is securely deleted or anonymised.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access — to request a copy of the data we hold about you
Right to rectification — to request correction of inaccurate data
Right to erasure — to request deletion of your data (the ‘right to be forgotten’)
Right to restriction of processing — to request we limit how we use your data
Right to object — to object to processing based on legitimate interests
Right to data portability — to receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at carmencreativetours@gmail.com. We will respond within 30 days. You also have the right to lodge a complaint with the Portuguese data protection authority (CNPD) at www.cnpd.pt.

9. Cookie Policy

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website function properly and may store certain preferences or information about your visit.

9.2 Cookies We Use

Our Website uses only essential/technical cookies that are strictly necessary for the Website to function correctly. These cookies do not track you for marketing or analytical purposes and do not require your consent under applicable law.

Examples of essential cookies include:

Session cookies to maintain your navigation through the Website
Cookies to remember your language or display preferences

We do not currently use analytics cookies (e.g. Google Analytics), advertising cookies, or third-party tracking cookies.

9.3 Managing Cookies

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the Website. For guidance on how to manage cookies, visit www.aboutcookies.org.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated ‘Last updated’ date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions or concerns about this policy or how we handle your personal data, please contact us:

Email: carmencreativetours@gmail.com

Website: www.carmencreativetours.com